I didn't actually meet Jim but he responded to my text message, agreed a time to visit to do the work, gave me price estimates, did the work and called me to explain what he'd done and the total cost. He also called me after I got home from work to check I was happy with the job. It was such a relief to get the leak sorted quickly and it is great to have a working plug in the basin again (I'd left this for ages). Will definitely be contacting Jim for other plumbing jobs and will recommend to friends/family.
